Sprinklr
CXMNYSEUSD
- — Source valuation snapshot. Not a live recalculation.
- — Latest filed annual earnings; price snapshot date unavailable. Not forward P/E.
- — Diluted earnings per share from the latest filed annual.
- $6.56 Prior regular-session close from the quote source.
- $6.42–$6.61 Regular-session low and high so far today.
- 1.5M Regular-session shares traded · Nov 10, 4:00 PM ET.
- Dec 2 projected Projected for 2026-12-02 from the company’s own results filings (SEC 8-K Item 2.02). The company has not confirmed the date.
- $4.72–$8.28 52-week trading low and high returned by the quote source.
Understand the Business
Why the Stock Moved
Period-matched expectations history is not yet available. Current metrics are not a substitute for a historical explanation.
The core investment thesis
Own CXM if its Unified-CXM platform remains a differentiated consolidation layer for customer interactions, not a feature set absorbed by larger CRM and contact-center suites.
CXM price history
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INVESTMENT THESIS
What must happen next
Enterprise fragmentation across customer channels and teams continues to create demand for a single workflow and data layer, making Sprinklr a consolidation beneficiary rather than a dispensable point tool.HoldingMateriality: High
FY2026 annual GAAP revenue was $857.2 million, up from $796.4 million in FY2025 and $618.2 million in FY2023. If this holds, Sprinklr can keep expanding without relying only on sales intensity; if it breaks, revenue growth and renewal pricing lose their main support.
Watch: Salesforce or ServiceNow wins enterprise standardization decisions by bundling customer service, CRM, social engagement, and AI workflows into existing platforms.
Supporting sources
Source notes are factual paraphrases; read the original disclosures below.
FY2026 annual GAAP revenue was $857.2 million, up from $796.4 million in FY2025 and $618.2 million in FY2023.
Open source ↗Sprinklr’s product differentiation and deployment model must protect software-like unit economics even as AI features, implementation complexity, and competitive bundling pressure costs and pricing.WeakeningMateriality: High
FY2026 annual GAAP gross_profit was $577.8 million, slightly above $574.6 million in FY2025. Revenue growth is not enough; if gross margin keeps compressing, incremental sales create less owner value and the market will treat Sprinklr as a weaker software franchise.
Watch: Salesforce, ServiceNow, Adobe, or Zendesk forces price concessions by bundling overlapping CXM functionality into broader enterprise contracts.
Supporting sources
Source notes are factual paraphrases; read the original disclosures below.
FY2026 annual GAAP gross_profit was $577.8 million, slightly above $574.6 million in FY2025.
Open source ↗Sprinklr’s scale should allow management to fund product development and enterprise sales from the existing revenue base without reverting to loss-making growth.StrengtheningMateriality: Medium
FY2026 annual GAAP operating_income was $40.2 million, compared with $24.0 million in FY2025. If operating leverage holds, moderate growth can still compound value; if it fails, the company must choose between slower growth and margin deterioration.
Watch: Management materially increases sales hiring or incentives to defend accounts against Salesforce, ServiceNow, Adobe, or Zendesk.
Supporting sources
Source notes are factual paraphrases; read the original disclosures below.
FY2026 annual GAAP operating_income was $40.2 million, compared with $24.0 million in FY2025.
Open source ↗Enterprise subscription and renewal mechanics should keep Sprinklr self-funding, with cash generation stronger than GAAP earnings even when reported net income is modest.StrengtheningMateriality: Medium
FY2026 annual GAAP operating_cash_flow was $159.2 million, up from $77.6 million in FY2025 and $26.7 million in FY2023. If cash conversion persists, Sprinklr can invest through product cycles without shareholder dilution or balance-sheet stress; if it weakens, the quality of earnings and flexibility decline.
Watch: Customers shift from prepaid annual contracts to shorter-duration or usage-based commitments that reduce upfront billings.
Supporting sources
Source notes are factual paraphrases; read the original disclosures below.
FY2026 annual GAAP operating_cash_flow was $159.2 million, up from $77.6 million in FY2025 and $26.7 million in FY2023.
Open source ↗Sprinklr’s cash balance and positive cash generation give it strategic patience to invest through the AI and platform-transition cycle without needing external financing.StrengtheningMateriality: Medium
Cash was $163.0 million at FY2026 year-end, up from $145.3 million at FY2025 year-end. If this holds, management can defend the platform while preserving shareholder optionality; if it breaks, the company may need dilutive equity, debt, or curtailed investment.
Watch: Management uses a large amount of cash for acquisitions that do not strengthen the core Unified-CXM platform.
Supporting sources
Source notes are factual paraphrases; read the original disclosures below.
Cash was $163.0 million at FY2026 year-end, up from $145.3 million at FY2025 year-end.
Open source ↗
Full investment case & evidence
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Original research
Enterprise fragmentation across customer channels and teams continues to create demand for a single workflow and data layer, making Sprinklr a consolidation beneficiary rather than a dispensable point tool. If this holds, Sprinklr can keep expanding without relying only on sales intensity; if it breaks, revenue growth and renewal pricing lose their main support.
Sprinklr’s product differentiation and deployment model must protect software-like unit economics even as AI features, implementation complexity, and competitive bundling pressure costs and pricing. Revenue growth is not enough; if gross margin keeps compressing, incremental sales create less owner value and the market will treat Sprinklr as a weaker software franchise.
Sprinklr’s scale should allow management to fund product development and enterprise sales from the existing revenue base without reverting to loss-making growth. If operating leverage holds, moderate growth can still compound value; if it fails, the company must choose between slower growth and margin deterioration.
Enterprise subscription and renewal mechanics should keep Sprinklr self-funding, with cash generation stronger than GAAP earnings even when reported net income is modest. If cash conversion persists, Sprinklr can invest through product cycles without shareholder dilution or balance-sheet stress; if it weakens, the quality of earnings and flexibility decline.
Sprinklr’s cash balance and positive cash generation give it strategic patience to invest through the AI and platform-transition cycle without needing external financing. If this holds, management can defend the platform while preserving shareholder optionality; if it breaks, the company may need dilutive equity, debt, or curtailed investment.
All standing thesis claims
Original report summary
its Unified-CXM platform remains a differentiated consolidation layer for customer interactions, not a feature set absorbed by larger CRM and contact-center suites.
BULL CASE / BEAR CASE
Bull case and bear case for Sprinklr
Where the evidence on Sprinklr disagrees: Mixed on the latest evidence (Oct 15, 2026). Of its 5 thesis points, 3 strengthening, 1 holding and 1 weakening.
Bull case: what the evidence supports
Enterprise fragmentation across customer channels and teams continues to create demand for a single workflow and data layer, making Sprinklr a consolidation beneficiary rather than a dispensable point tool.
Sprinklr’s scale should allow management to fund product development and enterprise sales from the existing revenue base without reverting to loss-making growth.
Enterprise subscription and renewal mechanics should keep Sprinklr self-funding, with cash generation stronger than GAAP earnings even when reported net income is modest.
Sprinklr’s cash balance and positive cash generation give it strategic patience to invest through the AI and platform-transition cycle without needing external financing.
Bear case: what the evidence questions
Sprinklr’s product differentiation and deployment model must protect software-like unit economics even as AI features, implementation complexity, and competitive bundling pressure costs and pricing.
Thesis-Break Engine
Thesis-break watch · Sprinklr
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MARKET + FINANCIAL SNAPSHOT
The numbers behind the thesis
What Changed
- MIXEDReported results of operations (earnings release).
Sprinklr filed an SEC 8-K on 2026-09-02: Reported results of operations (earnings release). It is a dated development that tests the current thesis.
- MIXEDDirector or principal officer change.
Sprinklr filed an SEC 8-K on 2026-08-13: Director or principal officer change. It is a dated development that tests the current thesis.
- MIXEDRegulation FD disclosure.
Sprinklr filed an SEC 8-K on 2026-07-01: Regulation FD disclosure. It is a dated development that tests the current thesis.
RISKS / FALSIFIERS
What could break the thesis
- Salesforce or ServiceNow wins enterprise standardization decisions by bundling customer service, CRM, social engagement, and AI workflows into existing platforms.
- Salesforce, ServiceNow, Adobe, or Zendesk forces price concessions by bundling overlapping CXM functionality into broader enterprise contracts.
- Management materially increases sales hiring or incentives to defend accounts against Salesforce, ServiceNow, Adobe, or Zendesk.
- Customers shift from prepaid annual contracts to shorter-duration or usage-based commitments that reduce upfront billings.
- Management uses a large amount of cash for acquisitions that do not strengthen the core Unified-CXM platform.
CXM news
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FINANCIAL STATEMENTS
CXM income statement
Annual filed results · USD · Oldest to newest. Margins are calculated from the reported figures.
CXM: quick answers
- When does Sprinklr (CXM) report earnings next?
- Sprinklr's next results are projected for December 2, 2026, from the dates of its own results filings with the SEC. The company has not confirmed the date. It last reported on September 2, 2026. Earnings calendar
- What is CXM's short interest?
- As of October 30, 2026, 11.2M CXM shares were sold short, down 1.7% from the count before. At the stock's average daily volume that is 4.5 days to cover. FINRA publishes the count twice a month. CXM short interest history
- Have members of Congress traded CXM?
- 4 trades in CXM have been disclosed under the STOCK Act by members of Congress, the President or senior officials, none in reports made public in the last 90 days. Every disclosed CXM trade
